

Investors
Corporate
Announcement
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Financial Information
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We are committed to addressing investor concerns and resolving disputes efficiently. The Securities and Exchange Board of India (SEBI) has introduced an Online Dispute Resolution (ODR) platform to address investor grievances in the securities market.
Initially outlined in circular SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated July 31, 2023, the ODR platform utilizes online conciliation and arbitration to resolve disputes between investors and market participants such as listed companies and intermediaries.
Subsequent circular SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/135, issued on August 4, 2023, clarified the dispute resolution process. Investors must first lodge complaints with the relevant market participant. If the issue remains unresolved, they can escalate the matter through the SCORES portal. Only after exhausting these options can investors utilize the ODR platform.
These circulars are accessible on the SEBI website.
Click here for Link to access ODR Portal: SMARTODR
